Proving that a hotel has exercised due diligence is all about documentation.  For a documentation system to be successful it must be both comprehensive but also easy to use and not time-consuming.  If a documentation system requires excessive time and effort, hotel staff will likely omit entries or simply not use it at all. The…

Few if any states have actual “bed bug” laws that dictate the specific duties that a hotel must provide it’s guests to protect them from bed bugs. The lack of legislative enactments in a state’s code, however, should not be misinterpreted as lack of laws. The “duty of care” is well-established law in each state…

Hotelier’s across the country are preparing for one of the busiest travel seasons. Spring break is certainly one of the most anticipated times of the year for hotels. Peak seasons bring with it the satisfaction of high rentals and, in turn, high revenues but also the stress of ensuring that the hotel staff is able…

Optimism may be defined as a mental attitude, a hopefulness and even a confidence about the future or the successful outcome of something. While it is a wonderful character trait, an overly optimistic attitude can prevent you from planning for the unexpected. For hoteliers, a bed bug infestation is something you may wish to consider…

Bed bug incidents in hotel rooms are becoming increasingly more common. Hotel guests, news reporters and social media boards are all taking notice. A recent article in Conde Naste Traveler warns that Bed Bugs in Hotel Rooms Are on the Rise. As a hotelier what can you do to protect not only your mattress but…

Bed bugs have been a pest of significance for literally thousands of years. Within the last ten years, however, they have become a major challenge for hoteliers across the country. This nocturnal parasite feeds on the blood of humans, causing itchy bites and irritation to their victims. Further, this insidious pest has the ability to…

Bed bugs are becoming the bane of hotels across the country. An infestation can permanently scar a hotel brand when an outraged guest has his or her vacation destroyed by a bed bug encounter and then takes to social media or even the news with their story. Furthermore, potential guests are assessing whether a hotel…

Bed bugs certainly do not discriminate. According to a recent study, a five-star luxury resort can be stricken with a bed bug infestation as easily as a roadside stop. It is wise to include weekly bed bug inspections on the ‘to do’ list of your housekeeping staff to uncover a problem before your guests are…

Jim Ballard 31 May 2016 Two years ago, you made the pro-active decision to put ActiveGuard® Mattress Liners to work in your hotel. These active liners work to protect your guests AND beds from a bed bug infestation. You have adopted a pro-active cutting edge technology to prevent bed bugs from impacting your bottom line…

Bed bugs continue to make headlines across the United States. Reports show that infestations are substantially increasing in busy cities and popular travel destinations such as New York City. Ensure that you have the facts to protect your hotel and property from this commonly encountered pest. Read on for our second in the series of…