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Archive for March 2015

Ten Tips for Creating a Hotel’s Bed Bug Complaint Action Plan

A negative experience by a guest, like uncovering bed bugs, can quickly go one of two ways: it can be a non-event if handled correctly or it can turn into a public relations nightmare resulting in your appearance on the local news, bedbugregistry.com and tripadvisor.com. Bed bugs are unquestionably one of the worst complaints any…

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